Home Advocates Foundation (“HAF,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain information when you visit www.homeadvocatesfoundation.org, contact us, donate, volunteer, submit a referral, or request assistance through one of our programs.

​

HAF is a nonprofit organization dedicated to preserving homeownership, supporting families affected by foreclosure and housing instability, and advancing safe, stable housing opportunities.

​

By using our website or submitting information to HAF, you acknowledge the practices described in this Privacy Policy.

​

1. Information We Collect

HAF may collect information that you provide directly to us, including:

• Name, mailing address, email address, telephone number, and preferred method of contact

• Information submitted through general-contact, volunteer, donation, partnership, referral, and assistance-request forms

• Mortgage, housing, foreclosure, loan-servicing, financial-hardship, income, expense, property, and household information submitted in connection with a request for assistance

• Documents or communications voluntarily provided to support a modification, housing, legal-defense, or other program request

• Donation information and transaction records; payment-card information is processed through third-party payment providers and should not be sent through a general contact form or ordinary email

• Volunteer interests, professional background, availability, and other information needed to coordinate volunteer activities

• Communications with HAF by email, telephone, mail, social media, or website form

• Information received from a person referring an individual or family to HAF, where that person provides the information to seek support for the referred household

​

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages viewed, date and time of access, referring website, and general website-interaction information.

​

2. Sensitive Information and Safe Submission Practices

Some HAF programs may require sensitive information to assess a request for assistance, including financial, mortgage, hardship, property, or legal-related information.

​

Please do not submit Social Security numbers, full bank-account numbers, complete payment-card numbers, passwords, login credentials, or other highly sensitive information through a general website form or ordinary email. If HAF needs sensitive documents or information, we will provide instructions for an appropriate submission method.

​

Submitting information through a standard website form does not create an attorney-client relationship, and HAF cannot guarantee that ordinary email or general web communications will be confidential or legally privileged.

​

3. How We Use Information

HAF may use personal information to:

• Respond to questions, requests, and communications

• Review and administer requests for mortgage-modification, housing, legal-defense, referral, or other charitable assistance

• Communicate with homeowners, families, volunteers, donors, partners, and community organizations

• Organize documents and information provided in support of a request for assistance

• Make referrals to qualified housing counselors, attorneys, service providers, nonprofit organizations, or community resources when authorized or appropriate

• Process donations, provide receipts, maintain donor records, and acknowledge charitable support

• Coordinate volunteer, partnership, and community-engagement activities

• Improve our website, programs, communications, and services

• Protect HAF, website visitors, program participants, and the public from fraud, misuse, security incidents, or unlawful activity

• Comply with legal obligations, record-retention requirements, and lawful requests from government authorities

• Carry out other purposes disclosed at the time information is collected or with your consent

​

HAF does not make decisions based solely on automated processing that produces legal or similarly significant effects concerning an individual.

​

4. How We May Share Information

HAF does not sell, rent, or trade personal information for money.

We may share personal information only as reasonably necessary to carry out our charitable mission, operate our website and programs, comply with law, or protect the safety and rights of others. This may include sharing information with:

​

• HAF personnel, trustees, volunteers, and contractors who have a legitimate need to know the information and are expected to protect it

• Website-hosting, form-management, email, cloud-storage, technology, analytics, payment-processing, and other service providers acting on HAF’s behalf

• Housing counselors, legal-aid organizations, attorneys, social-service providers, or community partners when you ask us to make a referral, authorize disclosure, or the disclosure is otherwise appropriate and lawful

• Professional advisers, including accountants, auditors, insurers, and legal counsel

• Government agencies, courts, law-enforcement authorities, or other parties when required by law, subpoena, court order, or legal process

• Other parties when necessary to protect the rights, safety, property, or security of HAF, program participants, or the public

​

HAF does not knowingly disclose personal information to third parties for their own direct-marketing purposes. If HAF adopts targeted advertising, sells personal information, or materially expands its data-sharing practices, we will revise this Privacy Policy and provide any notices or choices required by applicable law.

​

5. Referrals Submitted for Others

If you use HAF’s referral form to submit information about another person or family, you represent that you have permission to provide that information or another lawful basis to do so.

​

Please provide only the information reasonably necessary to help HAF assess the referral. HAF may contact the referred individual or family directly to confirm their interest in receiving assistance and to obtain any needed authorization.

​

6. Cookies and Similar Technologies

HAF and service providers acting on our behalf may use cookies, pixels, log files, and similar technologies to help operate the website, remember preferences, understand website performance, improve user experience, and protect website security.

You may control cookies through your browser or device settings. Disabling cookies may affect the availability or functionality of some portions of the website.

​

Where required by applicable law, HAF will honor valid browser-based opt-out preferences, including recognized universal opt-out mechanisms. Because HAF does not currently sell personal information or knowingly use it for targeted advertising, such preferences may not change HAF’s current data practices.

​

7. Data Retention

HAF retains personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected, operate our programs, maintain appropriate records, comply with legal or accounting obligations, resolve disputes, and enforce agreements.

​

Retention periods may vary depending on the nature of the information, the program involved, applicable legal requirements, and whether the information is needed to document HAF’s charitable activities or respond to a request.

When information is no longer needed, HAF will take reasonable steps to delete, anonymize, or securely dispose of it.

​

8. Data Security

HAF uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

​

No website, email system, electronic storage system, or method of transmission is completely secure. Although HAF works to protect the information we maintain, we cannot guarantee absolute security. You should use caution when transmitting sensitive information online and should not send highly sensitive information through general contact forms or ordinary email.

​

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request that HAF:

​

• Confirm whether we process your personal information

• Provide access to personal information we maintain about you

• Correct inaccurate personal information

• Delete personal information, subject to lawful exceptions

• Provide a portable copy of certain information where required by law

• Opt out of the sale of personal information, targeted advertising, or certain profiling activities, if HAF engages in those activities

• Limit or withdraw consent for certain uses of sensitive personal information where applicable

​

To submit a privacy request, email help@homeadvocatesfoundation.org with the subject line “Privacy Request” or write to:

​

Home Advocates Foundation
3111 Route 38, Suite 11-278
Mount Laurel, New Jersey 08054

​

To protect privacy and security, HAF may request information needed to verify your identity before acting on a request. An authorized agent may submit a request on your behalf, subject to verification of the agent’s authority and your identity.

​

If HAF denies a privacy request, we will provide information about available review or appeal options when required by applicable law.

​

10. Children’s Privacy

HAF’s website and programs are not directed to children under age 13, and HAF does not knowingly collect personal information from children under age 13 through the website without appropriate authorization.

​

If you believe a child has provided personal information to HAF without appropriate consent, please contact us at help@homeadvocatesfoundation.org so we can review the matter and take appropriate action.

​

11. Third-Party Websites and Services

Our website may include links to third-party websites, social-media platforms, payment services, or community resources. HAF is not responsible for the privacy practices, content, security, or policies of third parties.

​

We encourage you to review the privacy policy of every third-party website or service before providing personal information.

​

12. Changes to This Privacy Policy

HAF may update this Privacy Policy from time to time to reflect changes in our programs, website practices, technology, legal obligations, or privacy practices.

​

When we make changes, we will post the revised policy on this page and update the “Last Updated” date above. Where required by law, HAF will provide additional notice or obtain consent before applying a material change to previously collected personal information.

​

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy or HAF’s information practices, please contact:

Home Advocates Foundation
3111 Route 38, Suite 11-278
Mount Laurel, New Jersey 08054
Telephone: 908-356-0709
Email: help@homeadvocatesfoundation.org